Privacy Policy
Effective Date: 12/07/2026
The Felt Sense is committed to protecting your privacy and handling your personal information respectfully and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit this website or engage with The Felt Sense.
What Information We Collect
Depending on how you interact with this website or our services, we may collect personal information including:
your name
email address
phone number
information you provide through enquiry or contact forms
appointment requests
information required to provide therapy services (if you become a client)
website usage information collected through cookies or analytics.
You are not required to provide personal information when browsing this website.
How We Collect Information
Personal information may be collected when you:
submit a contact form
email or call us
request an appointment
complete intake documentation
use this website.
We may also collect limited technical information such as browser type, pages visited and general website usage through analytics services.
Why We Collect Your Information
Your information may be used to:
respond to enquiries
arrange appointments
provide counselling and psychotherapy services
communicate regarding appointments
maintain clinical records where required
improve the website and user experience
comply with legal and professional obligations.
We never sell or rent your personal information.
Storage and Security
Reasonable steps are taken to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored securely in electronic practice management systems and other secure business systems used to operate the practice.
Disclosure of Information
Your personal information will only be disclosed where:
you have provided consent
it is required or authorised by law
it is necessary to lessen or prevent a serious threat to life, health or safety
it is required for professional or legal obligations.
If you become a client, confidentiality and its legal limits will be discussed during the informed consent process.
Access and Correction
You may request access to personal information held about you or request corrections if you believe information is inaccurate or incomplete, subject to any legal limitations.
Cookies and Analytics
This website may use cookies and analytics services to understand how visitors use the website and to improve functionality.
Cookies generally do not identify you personally but may collect anonymous information about website usage.
You can manage cookie preferences through your browser settings.
Third-Party Services
This website may contain links to external websites or use third-party services such as online booking software, embedded maps or analytics providers.
These services operate under their own privacy policies.
Changes to this Policy
This Privacy Policy may be updated from time to time. The latest version will always be published on this website.
Contact
If you have any questions about this Privacy Policy or wish to access your personal information, please contact:
The Felt Sense
Email: hello@thefeltsense.com.au
Melbourne, Victoria, Australia.